Shipment processing time

• All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days.
• Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

• Shipping charges for your order will be calculated and displayed at checkout.
• Free shipping is offered on orders of more than R1,000.00 (after applying any discount or coupon).
• Estimated delivery time is between 1 and 3 business days depending on the delivery address.
• Please note that delivery delays can occasionally occur.

Shipment confirmation & Order tracking

• You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

International Shipping Policy

• We currently do not ship outside South Africa.

Circumstances in which Returns and/or Exchanges are allowed

We permit returns and/or exchanges in the following instances:

• The incorrect product has been delivered to you.
• The product delivered to you is damaged or defective.
• You do not want the product which was delivered to you.
• The product has the incorrect size or specifications.

When a Return and/or Exchange needs to be initiated

Returns and/or exchanges need to be initiated within seven days of delivery of the product having been delivered to you.

The choices you have upon Returning the Product

When a product is returned to us you can:

• Have the amount refunded to you.
• Have the product replaced/exchanged.

How a Return and/or Exchange is initiated

All returns and/or exchanges shall be initiated by means of an email sent to info@liefieboer.co.za setting out:

• the reason for the return.
• whether you would like a refund or a replacement.
• if you would like the product to be collected, the address from where the product needs to be collected from.

Condition of the Product Returned

In returning the product to us, the following shall apply. The product needs to be:

• In the original packaging.
• Packaged and wrapped correctly and safely by you.

Manner of Return

We will send a courier to your address to collect the product. Our fee, should we be required to collect the product from you shall be quoted and payable upfront.

What will happen once a Product is returned

Once returned, and subject to a product inspection, you will either receive a refund or a replacement, as per your preference.

Product Inspection

• Once returned, and prior to accepting such return, we will be permitted to inspect the product.
• Should the product in our reasonable discretion not be suited to be returned, we shall not be obliged to accept such return.